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FAQ

How to register?

How to register?

How to register

You can register in three ways:

  1. Personally, in the First Contact Office of the City of Trnava at Trhová 3 – at this point, you register yourself, sign a contract, and pay a fee (min. 20 EUR) as a yearly tariff.
  2. On the arboriabike.sk website. It will then be necessary to visit an FCO within two working days to sign a contract and settle the payment; until then, the User’s account will be blocked.
  3. In the free mobile application Freebike. It will then be necessary to visit an FCO within two working days to sign a contract and settle the payment; until then, the User’s account will be blocked.
  4. In the First Contact Office, you will receive access data to the system and a chip card, which serves for an easy start and end to borrowing. After meeting all the requirements, you can borrow an electric bike (from Friday 1st March, when the yellow and black steeds will be back in the streets of Trnava after a winter break).

What is the price?

What is the price?

The price list of shared electric bikes borrowing from Arboria Bike:

to 15 min – free of charge
to 20 min – € 0.15
to 30 min – € 0.35
to 50 min – € 0.50
to 60 min – € 1
do 90 min – €1.50
to 120 min – €2.50
to 180 min – €5
More than 180 min – €20
Return of an electric bike away from a station – €0.40
Pausing of the borrowing for 10 min – free of charge

I have a problem using an electric bike

I have a problem using an electric bike

If a technical or any other problem occurs during electric bike use, please call this contact line: +421 917 335 430 (every working day between 8.00 am and 4.00 pm) or write to the following email address: bikesharing@trnava.sk

You can report any problem with an electric bike directly via the Freebike application (an exclamation mark icon in a triangle).

We would also like to ask the public to inform us if they find any electric bikes damaged.

Where can I ride?

Where can I ride?

The shared electric bikes can only move within the Trnava area. The permitted zone is marked on a map, which can be found on this site and in the Freebike application.

The electric bike is automatically blocked in the red area. It will then be necessary to push it back to the circle, where it will be unblocked automatically.

How are the electric bikes protected?

How are the electric bikes protected?

Arboria Electric Bikes do not use any locks or chains. They are protected against unauthorized blocking and are constantly remotely monitored. Proper borrowing cancels blocking so that you can enjoy a comfortable ride.

Do not keep electric bikes in your yards, cellars or garages, or in any other spaces – electric bikes must always be left at public places. Do not secure them either by chains or by locks.
Detailed information on Arboria Bike can be found in the General Business Conditions.

How are electric bikes charged?

How are electric bikes charged?

It is us who look after the electric bike batteries. The Freebike application shows the current state of the free electric bike batteries. If you wish to reach your target safely, we recommend you borrow electric bikes that are charged by more than 20%.